Levity
Streamline freight email operations with AI workflow automation
AI-Powered Summary
Levity is a workflow automation platform designed for the freight and logistics industry. It automates email operations, phone calls, and data entry between emails and TMS systems, enabling brokerages and logistics companies to handle more volume without proportionally increasing headcount. The platform combines email analytics, AI-powered workflow builders, and voice AI agents in one solution.
Key Features
What makes Levity stand out
Email Analytics Dashboard
Control Tower gives real-time visibility into email operations including quoting funnels, customer sentiment, and team productivity.
AI Workflow Builder
AI Flows automates complex email and attachment workflows like extracting load info and pushing it to your TMS.
Phone Call Automation
Phone AI handles load check-ups, tracking calls, and invoice follow-ups automatically without human involvement.
Load Building Automation
Automatically extracts order details from emails and creates load entries in your TMS system.
Customer Sentiment Tracking
Monitors customer satisfaction in real time across email communications and alerts you to at-risk accounts.
Quoting Funnel Analytics
Tracks spot quote requests through to closed deals so you can see where opportunities are won or lost.
Conversation Data Extraction
Extracts structured data from phone conversations and emails to update your systems automatically.
TMS Integration
Connects with transportation management systems to sync orders, documents, and charges automatically.
What's Great
- Purpose-built for freight/logistics with domain-specific workflows like load building and appointment scheduling
- Combines email automation, phone AI, and operations analytics in a single platform
- Enterprise-grade security with ISO 27001, SOC 2, and GDPR compliance hosted in Europe
- No learning curve for end users — automation runs in the background without changing existing workflows
Things to Know
- Narrowly focused on freight and logistics; not suitable as a general-purpose automation tool
- No self-serve pricing or free trial — requires demo and sales engagement
- Limited public information on specific TMS and tool integrations supported
Pricing Plans
All Levity pricing tiers and features
Contact sales for pricing; demo-based onboarding
Enterprise / Custom
Real Cost Breakdown
Hidden Costs
- Implementation and onboarding costs likely required
- Pricing may scale based on email volume or number of automated workflows
Cost Saving Tips
- Book a demo early to understand total cost of ownership before committing
Pricing is entirely custom and sales-driven, typical of enterprise logistics SaaS — expect significant investment but potentially strong ROI through headcount savings.
Price Comparison
Compare Levity with similar tools
Levity offers enterprise pricing. Contact their sales team for a custom quote based on your needs.
Best For
Freight brokerages and logistics teams automating email and phone workflows
Who Should NOT Use This
- Companies outside the freight/logistics industry — Levity is purpose-built for freight operations workflows — email parsing, load building, carrier communications — and would not fit general business automation needs.
- Small teams looking for self-serve, low-cost automation — There is no public pricing, free tier, or self-serve option. The sales-driven onboarding suggests it targets mid-market and enterprise logistics companies.
- Teams needing general-purpose workflow automation like Zapier or Make — Levity is narrowly focused on freight email and phone workflows, not a flexible automation platform for connecting arbitrary SaaS tools.
- Organizations requiring US-hosted data residency — Levity is hosted in Europe and emphasizes GDPR compliance; companies with strict US data residency requirements may face compliance issues.
Competitive Position
Levity combines email operations analytics, AI workflow automation, and voice AI agents in a single platform built exclusively for freight and logistics companies.
When to Choose Levity
- You're a freight brokerage drowning in email-based operations and want to scale without adding headcount
- You need combined email analytics, workflow automation, and phone AI in one freight-specific platform
- GDPR compliance and European data hosting are requirements for your business
- You want to automate repetitive phone calls for tracking, check-ups, and invoice follow-ups
When to Look Elsewhere
- You need general-purpose business automation across non-logistics workflows
- You're a very small operation that can't justify enterprise software costs
- You need a self-serve tool you can set up independently without a sales process
- Your operations are primarily non-email-based
Strongest alternative: Trucker Tools or similar freight-specific automation platforms
Learning Curve
Prerequisites
Common Challenges
- Initial setup and workflow configuration require solutions engineering support
- Mapping existing SOPs and email formats to automation flows
- Integration with specific TMS platforms may require custom work
Frequently Asked Questions
Common questions about Levity
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