LiveChat
AI-powered live chat software for sales and customer support
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AI-Powered Summary
LiveChat is a customer communication platform that provides real-time chat widgets for websites, multichannel messaging (Facebook, Instagram, WhatsApp, SMS, email), AI-assisted responses, and built-in ticketing. It targets businesses of all sizes that want to increase online sales conversions and improve customer support efficiency. The platform integrates with 200+ third-party applications and is part of the Text ecosystem that includes ChatBot, HelpDesk, and KnowledgeBase.
Key Features
What makes LiveChat stand out
Real-time Chat
Chat with website visitors in real-time with message sneak-peek to see what they're typing before they send.
Multichannel Messaging
Handle conversations from Facebook, Instagram, WhatsApp, SMS, email, and Apple Messages in one place.
AI Copilot Assistant
Get AI-generated reply suggestions and assistance to respond faster and more accurately to customer queries.
Ticketing System
Convert complex chat issues into support tickets to track and resolve cases that need more time.
Ecommerce Tools
Send product cards, preview cart contents, and track sales goals directly within chat conversations.
Chat Widget Customization
Customize the chat widget's appearance to match your brand colors, language, and accessibility needs.
Reports & Analytics
Track chat volume, agent performance, customer satisfaction, and ecommerce metrics with detailed dashboards.
Proactive Chat Greetings
Automatically invite visitors to chat based on their behavior, visited pages, or customer data.
What's Great
- Supports 9+ messaging channels including WhatsApp, Apple Messages, Instagram, and SMS from a single dashboard
- 200+ integrations available through a dedicated marketplace, including major ecommerce platforms
- AI features like message sneak-peek, reply suggestions, and copilot assistant reduce agent response time
- Built-in ecommerce tools like product cards and cart previews enable in-chat selling
Things to Know
- No free tier — starts at $19/agent/month (annual) which adds up quickly for larger teams
- Starter plan limits AI sources to 3, requiring upgrade for full AI capabilities
- Per-seat pricing can become expensive as support teams scale beyond a few agents
Pricing Plans
All LiveChat pricing tiers and features
Per agent per month
Starter
Team
Business
Enterprise
Real Cost Breakdown
Hidden Costs
- AI features are limited on the Starter plan (3 sources only)
- Advanced features like staffing prediction and work scheduler require Business or Enterprise plans
- Additional Text ecosystem products (ChatBot, HelpDesk, KnowledgeBase) are sold separately
Cost Saving Tips
- Annual billing saves up to 24% on the Starter plan ($19 vs $25/month)
- Start with the Starter plan and upgrade only when your team grows beyond basic needs
- The 14-day free trial requires no credit card, so test thoroughly before committing
Competitively priced for small to mid-sized support teams, but per-seat costs scale quickly — large teams should evaluate the Enterprise plan or consider alternatives with flat-rate pricing.
Price Comparison
Compare LiveChat with similar tools
LiveChat ranks as the 6th most affordable option out of 6 tools, priced 80% above the category average of $14/mo.
Best For
Support teams and ecommerce businesses needing real-time customer communication
Who Should NOT Use This
- Solo entrepreneurs or very small businesses with minimal traffic — At $19-25/month per agent with no free tier, the cost may not justify the investment when chat volume is very low.
- Teams looking for a fully automated AI-only chatbot solution — LiveChat is primarily designed for human agents with AI assistance; for full automation, a dedicated chatbot product like ChatBot would be more appropriate.
- Organizations needing a complete helpdesk/ticketing-first approach — While LiveChat includes basic ticketing, teams that primarily need ticket management would be better served by dedicated helpdesk software like Zendesk or HelpDesk.
- Budget-conscious teams with 20+ support agents — Per-seat pricing at $49-89/agent/month means a 20-person team would pay $980-1,780/month, which may be cost-prohibitive compared to flat-rate alternatives.
Competitive Position
LiveChat combines a focused live chat experience with broad messaging channel support and a modular ecosystem where you can add chatbot, helpdesk, and knowledge base products as needed.
When to Choose LiveChat
- You need a dedicated live chat tool with strong ecommerce features like product cards and cart previews
- Your team communicates with customers across many channels (WhatsApp, Instagram, Apple Messages, SMS) and needs a unified inbox
- You want AI-assisted replies for agents rather than full chatbot automation
- You're already in the Text ecosystem (ChatBot, HelpDesk, KnowledgeBase) and want tight integration
When to Look Elsewhere
- You need a full customer support suite with advanced ticketing, knowledge base, and chat in one product — Zendesk or Intercom may be better
- You want a free live chat solution — Tawk.to offers free live chat
- Your primary need is AI chatbot automation without human agents — a dedicated chatbot platform would serve better
- You need phone/call center capabilities as a primary channel
Strongest alternative: Intercom
Learning Curve
Prerequisites
Common Challenges
- Configuring proactive chat greetings and targeting rules effectively
- Setting up and optimizing AI features across multiple sources
- Managing conversations across many channels simultaneously without missing messages
Frequently Asked Questions
Common questions about LiveChat
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See how LiveChat stacks up against alternatives
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